Quality Assurance to Excellence

Abstract	The course addresses the requirement of organisations, as detailed in ISO 9001:2000, to find means of implementing Management Responsibility, Continual Improvement, Measurement and Analysis, Customer Focus and other elements of Business Excellence.
Aim	To produce a list of Strengths and Weaknesses of your organisation in delivering Business Excellence, providing the basis for an action plan to implemement the necessary improvements in pursuit of Business Excellence.
Audience	It is best that the course is given in-house, to the management team
Schedule	See Course Schedule.
Description	The course consists of a review of the Background, Philosophy and major requirements of a Quality Management System, and the application of these requirements in an organisation. There is a description of the Excellence Model and team exercises in understanding and applying the techniques of Business Excellence to understanding Managements' responsibilities, implementing Continual Process Improvements, Measurement and Analysis and Customer Focus in pursuit of Business Excellence.
Instructors	Alex Gallagher
Notes	Number of attendees Up to 12
Price	GBP 1600 + VAT + expenses

We also offer other courses. Please see our Courses information for further details.