Continual Process Improvement
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Course Summary
Organisations can gain tremendous benefits in efficiency and effectiveness by improving their base business processes. Continual Process Improvement is a requirement of compliance with ISO 9001:2000 and the EFQM Excellence Model.Aim
To provide information on- how to identify your business processes
- the benefits of continual improvement of processes
- tools and techniques for process improvement, including:
Audience
The course is intended for managers and staff who wish to improve the performance of their organisation in delivering customer satisfaction.Schedule
See Course Schedule.
Description
Short introductory lectures addressing the most frequently asked questions: What is a process? Why should I concentrate on improving my processes? What are the costs and benefits of continual process improvement?The Phased Approach to Continual Process Improvement
A series of short lectures interspersed with practical sessions, working in teams, identifying and using the techniques necessary to:
- Identify the problem
- Analyse the cause(s) of the problem
- dentify appropriate corrective actions
- Implement corrective actions
- Verify and monitor improvement activity
Closing session/ Q and A
Instructors
Notes
Further information about this course is available upon request.
Price
£270 + VATIf your interested in this course, please fill in the Application Form.
We also offer other courses. Please see our Courses information for further details.