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Description
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Short introductory lectures addressing the most frequently asked questions:
What is a process?
Why should I concentrate on improving my processes?
What are the costs and benefits of continual process improvement?
The Phased Approach to Continual Process Improvement
A series of short lectures interspersed with practical sessions, working in teams, identifying and using the techniques necessary to:
- Identify the problem
- Analyse the cause(s) of the problem
- dentify appropriate corrective actions
- Implement corrective actions
- Verify and monitor improvement activity
Closing session/ Q and A
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