Continual Process Improvement

Abstract	Organisations can gain tremendous benefits in efficiency and effectiveness by improving their base business processes. Continual Process Improvement is a requirement of compliance with ISO 9001:2000 and the EFQM Excellence Model.
Aim	To provide information on how to identify your business processes the benefits of continual improvement of processes tools and techniques for process improvement, including: mapping processes; gathering data; cause and effect diagrams; pareto analysis;run charts; control charts.
Audience	The course is intended for managers and staff who wish to improve the performance of their organisation in delivering customer satisfaction.
Schedule	See Course Schedule.
Description	Short introductory lectures addressing the most frequently asked questions: What is a process? Why should I concentrate on improving my processes? What are the costs and benefits of continual process improvement? The Phased Approach to Continual Process Improvement A series of short lectures interspersed with practical sessions, working in teams, identifying and using the techniques necessary to: Identify the problem Analyse the cause(s) of the problem dentify appropriate corrective actions Implement corrective actions Verify and monitor improvement activity Closing session/ Q and A
Instructors
Notes
Price	£270 + VAT

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