Criterion 4: Partnership and ResourcesThe Excellence Model recognises that customer satisfaction is dependent on effective management of the entire supply chain. This includes management of suppliers, the management of internal resources and the management of relationships with customers and other external bodies.
All of these relationships must be directed towards achieving the desired policy and strategic outcomes.
In practice the model asks you to address the questions of:
- How external partnerships are managed for excellence of outcomes.
- How finances are managed for excellence of outcomes.
- How buildings, equipment and materials are managed for excellence of outcomes.
- How technology is managed for excellence of outcomes.
- How information and knowledge are managed for excellence of outcomes.
Also See: The EFQM Excellence Model
Copyright and copy Alex Gallagher 2000 - 2008 |
