Criterion 1: LeadershipThe concept of leadership is key to the philosophy of the Excellence Model.
Traditional management is about containing and controlling people and events. Leadership, while not jettisoning the needs of everyday management, is about vision and charisma. A leader embodies the values which he/she preaches, so that people understand where the organization going, and why, and they are willing to follow the leader, not from fear but from a sense of belief and shared goals.
Leadership motivates by example, and people follow because they trust they leader and the journey he/she wishes them to take together.
Behind the philosophical truths, the Excellence Model asks some hard practical questions, such as:
- How leaders develop the vision, mission and values.
- How they are role models for a culture of excellence.
- How leaders are personally involved in developing the management system which will deliver the vision and values.
- How they ensure that the management system is continually improved to meet evolving situations.
- How leaders are involved with customers, partners and others.
- How leaders provide motivation, support and recognition to their people
Also See: The EFQM Excellence Model
Copyright and copy Alex Gallagher 2000 - 2008 |
