QA Announce a New Course - Introduction to Process Improvement

July 2002

The Aim of the Course is to provide information on:

• how to identify your business processes
• the benefits of continual improvement of processes
• tools and techniques for process improvement including:
  1. mapping processes
  2. gathering data
  3. cause and effect diagram
  4. pareto analysis
  5. run charts
  6. control charts

Our course provides:

• Short introductory lectures addressing the most frequently asked questions
• What is a process?
• Why should I concentrate on improving my processes?
• What are the costs and benefits of continual process improvement?

The Phased Approach to Continual Process Improvement

A series of short lectures interspersed with practical sessions, working in teams, identifying and using the techniques necessary to:

• Identify the problem
• Analyse the cause(s) of the problem
• Identify appropriate corrective actions
• Implement corrective actions
• Verify and monitor improvement activity

For more information please see our News section.