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Understanding Business Processes and Process Mapping

Course Application Form - Quality Associates

Abstract Influences on business Terminology: procedures, processes and systems. Mapping options and flowcharting. Implications of resource and competency requirements, risks and results.
Aim To understand:
  • how to identify a process
  • how to view running a business as a process
  • how to define and map their business processes
  • the benefits of adopting this approach
  • how to develop a concise management system
Audience The course is intended for Directors, owners and managers of all sizes of organisation in both private and public sectors. Organisations which need to identify and manage their processes for ISO 9000:2000 compliance and those who need to establish a sound base to develop and manage change for business improvement.
Schedule See Course Schedule.
Description

Introduction (15 minutes)

Knowledge and objectives of participants.
Objectives and content of the workshop.

Background (30 minutes)

Organisational structures, management attitudes and company culture.
Influence of external standards vs. internal customers, project teams, stakeholders, partnerships and flat organisations.
Why the concept of a "business process" can be difficult to grasp.

What is a Process? (45 minutes)

Clarification of the terminology; properties and attributes of a process.
Examples of processes and "non-processes".

Why document a Process? (45 minutes)

Objectives and Benefits - how a process definition is likely to be used.
"The problem with narrative".
Getting the level of detail right - assumptions.

Mapping Options (45 minutes)

IDEF, process flowcharts, deployment flowcharts - examples and uses.

Defining a Process (90 minutes)

Guidelines.
Worked examples.
Alternative "views" of a process.

Defining a Management System (45 minutes)

Structuring the system.
Process measurement, improvement, staff competency, resource utilisation, risk management, business continuity, managing change.
Implications of EFQM, ISO9001:2000 etc.

Specific Issues and Challenges (45 minutes)
Instructors
Notes  
Price GBP 295 + VAT

If your interested in this course, please fill in the Application Form.

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